Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Delivery within the United States usually takes 7 to 14 business days. See our Shipping Policy for details.
Can I track my order?
Yes. You will receive an email with a tracking number as soon as your order ships.
What is your return policy?
You can return unused items within 30 days of delivery. See our Refund Policy for the full process.
What if my item arrives damaged?
Contact us within 14 days of delivery with your order number and a photo, and we will send a replacement or refund.
How do I choose the right size?
Check the size options on each product page. If you are between sizes, we recommend choosing the larger one, or contact us and we will help you pick.
Do you ship internationally?
Yes. International delivery usually takes 10 to 30 business days depending on the destination. Customs fees may apply.
How can I contact you?
Email us at exoduspartnerslimited@outlook.de and we will reply within 1 to 2 business days.